Shipping Policy

At WYLL Store ("WYLL", "Company", "we", "our", or "us"), we are committed to delivering every order safely, securely, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.wyll.store.

By placing an order with WYLL Store, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We currently ship across India through trusted courier and logistics partners to ensure safe and reliable nationwide delivery.

At this time, international shipping is not available, but we may introduce it in the future.

2. Order Processing

Once your order has been successfully placed, our team begins preparing it for dispatch.

Order processing may include:

• Order verification
• Product quality inspection
• Secure packaging
• Shipping label generation
• Courier booking
• Dispatch confirmation

Most orders are processed within 1–3 business days.

Processing times may be longer during:

• Public holidays
• New product launches
• Sale or promotional events
• High order volumes
• Unforeseen operational circumstances

3. Estimated Delivery Time

After dispatch, most orders are delivered within 5–10 business days, depending on your delivery location.

Delivery timelines may vary due to:

• Delivery destination
• Courier availability
• Weather conditions
• Public holidays
• Transportation disruptions
• Remote or rural locations

Estimated delivery dates are provided for guidance only and are not guaranteed.

4. Order Tracking

Once your order has been shipped, you will receive:

• Shipment Confirmation
• Tracking Number
• Courier Tracking Link
• Delivery Updates (where available)

Tracking information may take up to 24 hours to become active after dispatch.

5. Packaging Standards

Every order is carefully inspected and securely packed to minimize the risk of damage during transit.

Depending on the product, packaging may include:

• Protective Wrapping
• Bubble Cushioning
• Edge Protection
• Reinforced Corrugated Boxes
• Fragile Handling Labels (where applicable)

Although we take every reasonable precaution, damage during transit may occasionally occur due to circumstances beyond our control.

6. Delivery Responsibility

Once your order has been handed over to our courier partner, the shipment is managed by the respective logistics provider.

While we actively assist customers with shipment tracking and delivery support, delays may occur due to:

• Severe Weather
• Natural Disasters
• Public Holidays
• Route Restrictions
• Courier Operational Issues
• Government Regulations

We appreciate your patience and understanding in such situations.

7. Delivery Inspection

We strongly recommend inspecting your package immediately upon delivery.

If the package appears damaged or tampered with, please:

• Inspect the outer packaging before opening.
• Record a continuous unboxing video starting before opening the sealed package.
• Take clear photographs of the product and packaging if any issue is found.

These records help us investigate shipping-related issues quickly and fairly.

8. Damaged, Defective, or Incorrect Orders

If your order is received:

• Damaged
• Defective
• Incorrect
• Incomplete

Please contact our support team within 24 hours of delivery.

To process your request, we may require:

• Order Number
• Complete Unboxing Video
• Product Photos
• Packaging Photos
• Description of the Issue

Failure to provide sufficient evidence may affect the eligibility of your replacement request.

Please refer to our Return, Replacement & Refund Policy for complete details.

9. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

WYLL Store is not responsible for delays or failed deliveries resulting from:

• Incorrect Shipping Address
• Incorrect Mobile Number
• Incomplete Delivery Information
• Customer Unavailability during delivery attempts

Any additional shipping charges incurred due to incorrect information may be charged to the customer.

10. Failed Delivery Attempts

Courier partners may attempt delivery multiple times in accordance with their policies.

If an order is returned because:

• The customer was unavailable
• The delivery address was incorrect
• Delivery was repeatedly refused

Additional shipping charges may apply before the order can be re-dispatched.

11. Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been packed, shipped, or a tracking number has been generated, cancellation requests cannot be accepted.

12. Shipping Charges

Shipping charges, where applicable, are calculated during checkout and displayed before payment.

If a product qualifies for Free Shipping, it will be clearly indicated on the product page or during checkout.

13. Delivery Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframe, WYLL Store cannot guarantee specific delivery dates.

Delays caused by circumstances beyond our reasonable control—including courier delays, adverse weather conditions, natural disasters, transportation disruptions, government restrictions, or public holidays—do not qualify for cancellation, refund, replacement, or compensation.

14. Special Handling Orders

Certain products, including fragile or oversized items, may require additional packaging, handling, or verification before dispatch.

In such cases:

• Processing may take slightly longer.
• Delivery timelines may vary.
• Additional verification may be completed before shipment.

These measures help ensure your order arrives safely and in excellent condition.

15. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us.

WYLL Store

📧 Email: support@wyll.store

🌐 Website: www.wyll.store

Our team is committed to providing a smooth, secure, and reliable delivery experience for every customer.