Return Policy

At WYLL Store ("WYLL", "Company", "we", "our", or "us"), we strive to ensure every order is carefully inspected, securely packaged, and delivered in excellent condition. Please read this policy carefully before placing your order.

By purchasing from WYLL Store, you agree to the terms and conditions outlined below.

1. Return Policy

Unless otherwise stated for a specific product, all sales are considered final.

We do not accept returns for:

• Change of mind after purchase.
• Incorrect product selection by the customer.
• Minor variations in color, texture, finish, or appearance due to photography, lighting, screen settings, or manufacturing tolerances.
• Products that have been used, installed, altered, modified, or damaged after delivery.
• Customized, personalized, made-to-order, or special-request products.
• Orders refused or rejected at the time of delivery.

Any product approved for return must be unused, in its original packaging, and meet the eligibility requirements of this policy. WYLL Store reserves the right to reject return requests that do not satisfy these conditions.

2. Replacement Eligibility

We offer a replacement only under the following circumstances:

• The product was damaged during transit.
• The product arrived with a manufacturing defect.
• You received an incorrect item.
• Essential components are missing due to a packing error.

Replacement requests must be submitted within 24 hours of successful delivery.

3. Mandatory Unboxing Video

To help us verify claims efficiently and prevent fraudulent requests, a complete unboxing video is mandatory for all damage, defect, or incorrect product claims.

The video must:

• Begin before opening the shipping package.
• Clearly show the sealed package from all sides.
• Clearly display the shipping label.
• Capture the entire unboxing process in one continuous recording without cuts, pauses, or edits.
• Clearly show the reported issue.

Photos alone may not be sufficient to verify a claim.

Failure to provide a valid unboxing video may result in the rejection of your replacement request.

4. How to Request a Replacement

Please contact our support team within 24 hours of delivery and provide:

• Order Number
• Registered Email Address
• Complete Unboxing Video
• Clear Photos of the Product
• Photos of the Outer Packaging (if applicable)
• A brief description of the issue

Our support team will review your request and typically respond within 1–3 business days.

5. Replacement Process

If your request is approved:

• A replacement product will be shipped at no additional cost, subject to stock availability.
• Processing may take 3–10 business days.
• Delivery timelines depend on your location and courier availability.

If a replacement is not possible, WYLL Store may, at its sole discretion, provide one of the following:

• Store Credit
• An Alternative Product
• A Full or Partial Refund

6. Refund Policy

Refunds are generally not provided unless one of the following applies:

• A replacement cannot be arranged.
• The purchased product is permanently out of stock.
• The order cannot be fulfilled.
• WYLL Store determines that a refund is the most appropriate resolution.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

7. Product Responsibility After Delivery

Once an order has been successfully delivered and accepted, WYLL Store is not responsible for damage resulting from:

• Improper handling
• Incorrect installation
• Accidental damage
• Misuse or negligence
• Exposure to water, excessive heat, chemicals, or physical impact
• Normal wear and tear

Customers are responsible for the proper installation, handling, and maintenance of purchased products.

8. Shipping Delays

While we work hard to deliver every order within the estimated timeframe, delays caused by circumstances beyond our reasonable control—including courier delays, adverse weather conditions, public holidays, transportation disruptions, government restrictions, or natural disasters—do not qualify for cancellation, replacement, refund, or compensation.

9. Order Cancellation

Orders may only be cancelled before they enter processing or dispatch.

Once an order has been processed, packed, customized, or shipped, cancellation requests cannot be accepted.

If a cancellation is approved before processing begins, any applicable payment gateway charges or transaction fees may be deducted from the refund where permitted by applicable law.

10. Limitation of Liability

WYLL Store's liability is limited to the value of the purchased product.

To the maximum extent permitted by law, WYLL Store shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, use, or inability to use our products or services.

11. Policy Updates

WYLL Store reserves the right to modify or update this Return, Replacement & Refund Policy at any time without prior notice.

The latest version will always be available on our website and becomes effective immediately upon publication.

12. Contact Us

For any questions regarding returns, replacements, refunds, or your order, please contact us.

WYLL Store

📧 Email: support@wyll.store

🌐 Website: www.wyll.store

Our support team is committed to resolving genuine customer concerns promptly, fairly, and professionally.